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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative

Published by BoxTone on Oct 08, 2009

Service and support are of the utmost importance to executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile). To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.

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Browse Related Categories :
ITIL , Mobile Workers , Service Management , Web Service Management , Wireless Application Software , Wireless Infrastructure , Wireless Phones

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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative

ITIL

Mobile Workers

Service Management

Web Service Management

Wireless Application Software

Wireless Infrastructure

Wireless Phones